How to Find an NDIS Support Worker in Victoria
Finding the right support worker can make a huge difference to your quality of life. This guide walks you through every step — from knowing what you need to signing your first service agreement.
Finding the right support worker can make a huge difference to your quality of life. This guide walks you through every step — from knowing what you need to signing your first service agreement.
You can find NDIS support workers through an online directory like TrovaCare, through your support coordinator, or by asking for referrals from other participants. Always check that they are registered with the NDIS Quality and Safeguards Commission.
If you are agency-managed or plan-managed, you can use both registered and unregistered support workers. If your plan is NDIA-managed (agency-managed), you must use registered providers. Check your plan management type to know what applies to you.
NDIS support worker rates are set by the NDIS Price Guide. In 2024–25, standard support worker rates are approximately $67.56/hour for weekday daytime and higher for evenings, weekends and public holidays. Your plan covers these costs up to your funded amount.
Yes. NDIS is designed to give participants choice and control. You can interview potential support workers, trial different providers, and change if it's not working out. Your plan manager or support coordinator can help with the paperwork.
You have the right to change support workers at any time. Speak to your provider first to request a different worker. If the issue is more serious, you can make a complaint to the NDIS Quality and Safeguards Commission (1800 035 544).
A support worker provides hands-on, day-to-day support — helping with personal care, daily activities, community access and more. A support coordinator helps you plan and coordinate your supports, connect with providers, and use your NDIS plan effectively.